Provider: Ingenta Connect Database: Ingenta Connect Content: application/x-research-info-systems TY - ABST AU - Franceschini, F. AU - Galetto, M. AU - Pignatelli, A. AU - Varetto, M. TI - Outsourcing: guidelines for a structured approach JO - Benchmarking: An International Journal PY - 2003-06-01T00:00:00/// VL - 10 IS - 3 SP - 246 EP - 260 KW - Benchmarking KW - Quality KW - Outsourcing KW - Total quality management KW - Supplier evaluation N2 - Outsourcing is a management approach by which an organization delegates some non-core functions to specialized and efficient service providers. In the era of "global market" and "e-economy", outsourcing is one of the main pillars of the new way to conceive the relationships among companies. Despite outsourcing large diffusion, huge business cases and big deals of documentation available on network or press, there is no structured procedure able to support the govern of the evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes a proposal of a new approach for managing outsourcing processes. The model, which can be easily adapted to different application fields, has been conceived with the main aim of managing strategic decisions, economic factors and human resources. The approach is supported by different decision and analysis tools, such as benchmarking techniques, multiple criteria decision aiding (MCDA) methods, cost analysis, and other process-planning methodologies. An application of the method to a real case is also provided. UR - https://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00004 M3 - doi:10.1108/14635770310477771 UR - https://doi.org/10.1108/14635770310477771 ER -