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Publisher: Emerald Group Publishing Limited

Volume 10, Number 3, 2003

A review of literature on benchmarking
pp. 176-209(34)
Authors: Dattakumar, R.; Jagadeesh, R.

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Revising the concept and forms of benchmarking
pp. 210-225(16)
Author: Kyrö, Paula

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Outsourcing: guidelines for a structured approach
pp. 246-260(15)
Authors: Franceschini, F.; Galetto, M.; Pignatelli, A.; Varetto, M.

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Benchmarking: achieving best value in public-sector organisations
pp. 261-286(26)
Authors: Magd, Hesham; Curry, Adrienne

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