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Publisher: Emerald Group Publishing Limited

Volume 9, Number 1, 2002

A business excellence approach to generic benchmarking in SMEs
pp. 7-27(21)
Authors: McAdam, Rodney; Kelly, Michael

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The increasing scope of training and development competency
pp. 43-61(19)
Authors: Berge, Zane; Verneil, Marie de; Berge, Nancy; Davis, Linda; Smith, Donna

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Benchmarking performance management systems
pp. 62-85(24)
Author: Sharif, Amir M

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On functional differences and quality understanding
pp. 86-102(17)
Authors: Foster, S Thomas; Gallup, Lyman

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