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Publisher: Emerald Group Publishing Limited

Volume 7, Number 1, 2000

Methods and techniques to help quality function deployment (QFD)
pp. 8-20(13)
Authors: Bouchereau, Vivianne; Rowlands, Hefin

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Benchmarking in local government under a central government agenda
pp. 20-34(15)
Authors: Ball, Amanda; Bowerman, Mary; Hawksworth, Shirley

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Best practice benchmarking in the UK
pp. 52-61(10)
Authors: Hinton, Matthew; Francis, Graham; Holloway, Jacky

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