Competitive benchmarking in the air cargo industry: Part II

Authors: Lobo, Ingrid; Zairi, Mohamed

Source: Benchmarking: An International Journal, Volume 6, Number 3, 1999 , pp. 220-238(19)

Publisher: Emerald Group Publishing Limited

Buy & download fulltext article:

OR

Price: $60.20 plus tax (Refund Policy)

Abstract:

This is the second paper of a series of three, discussing a benchmarking application in the air cargo freight industry. The paper discusses the following: qualitative benchmarking data across a wide range of attributes and an analysis of performance gaps in each area of the questionnaire utilised; qualitative information in the form of practices described by the various managers interviewed during the course of the whole project. Considers areas such as leadership, strategic quality planning, human resources management and development and process management. Offers findings from the research in these areas, giving a snapshot of what each company surveyed is doing in each of the areas covered

Keywords: Air Transport; Benchmarking; Cargo; Freight Transport

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/14635779910288479

Publication date: March 1, 1999

Related content

Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content

Text size:

A | A | A | A
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages. print icon Print this page