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Publisher: Emerald Group Publishing Limited

Volume 6, Number 2, 1999

Quality management in Australian service industries
pp. 107-125(19)
Authors: Beaumont, Nicholas; Sohal, Amrik

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The competitive analysis model
pp. 125-148(24)
Authors: McNamee, Patrick; Greenan, Kathleen; McFerran, Brendan

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Competitive benchmarking in the air cargo industry: Part I
pp. 164-191(28)
Authors: Lobo, Ingrid; Zairi, Mohamed

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