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Publisher: Emerald Group Publishing Limited

Volume 4, Number 2, 1997

Benchmarking procedural times: a quality control approach to court delays
pp. 84-95(12)
Authors: Buscaglia, Edgardo; Guerrero-Cusumano, José-Luis

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Dynamics of best practice - a multidimensional perspective
pp. 96-103(8)
Author: Codling, Brian S

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A comprehensive model for implementing total quality management in higher education
pp. 104-120(17)
Authors: Michael, Ramona Kay; Sower, Victor E; Motwani, Jaideep

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Quality loss functions and performance measures for a mixed bivariate response
pp. 121-147(27)
Authors: Maghsoodloo, Saeed; Huang, Lien-Hai

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ISO 9001 standard and software quality improvement
pp. 148-159(12)
Authors: Jovanovic, V; Shoemaker, D

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