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Publisher: Emerald Group Publishing Limited

Volume 4, Number 1, 1997

Benchmarking the engineer availability process: A case study
pp. 7-17(11)
Authors: Evans, S; Dale, B.G.

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Technology and process management in the Australian wine industry
pp. 18-33(16)
Author: Orr, Stuart Christopher

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Benchmarking Australian firms' usage of contract logistics services: A comparison with American and Western European practice
pp. 34-46(13)
Authors: Millen, Robert; Sohal, Amrik; Dapiran, Peter; Lieb, Robert; Van Wassenhove, Luk N

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Benchmarking and project management: a review and organizational model
pp. 47-58(12)
Authors: Ramabadron, Ramamurthy; Jr, James W Dean; Evans, James R

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Malcolm Baldrige National Quality Award: Critical issues and inherent values
pp. 59-77(19)
Authors: Loomba, Arvinder P.S.; Johannessen, Thomas B

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