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Publisher: Emerald Group Publishing Limited

Volume 3, Number 2, 1996

Modelling and benchmarking business processes: the supply-line example
pp. 4-14(11)
Authors: Hewitt, F; Robinson, S; Bennett, D

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An analysis of the South Korean automotive, shipbuilding and steel industries
pp. 15-30(16)
Authors: Sohal, Amrik S; Ferme, Bill

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Implementation of TQM/CQI in the health-care industry: A comprehensive model
pp. 31-50(20)
Authors: Brashier, Leon W; Sower, Victor E; Motwani, Jaideep; Savoie, Michael

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Quality control and social processes: a case for acceptance sampling
pp. 51-67(17)
Authors: Baker, Joanna R; Lattimore, Pamela K; Matheson, Lance A

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Measuring the quality of computer systems development
pp. 68-84(17)
Authors: Peskin, Myron I; Hart, James J

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