@article {Foster:1995:1463-5771:4, author = "Foster, S Thomas and Franz, Charles R", title = "Assessing process re-engineering impacts through baselining", journal = "Benchmarking: An International Journal", volume = "2", number = "3", year = "1995", pages = "4-19", url = "http://www.ingentaconnect.com/content/mcb/131/1995/00000002/00000003/art00001", doi = "doi:10.1108/14635779510099194" } @article {Zhao:1995:1463-5771:20, author = "Zhao, Xiande and Maheshwari, Sharad K and Zhang, Jincheng", title = "Benchmarking quality practices in India, China and Mexico", journal = "Benchmarking: An International Journal", volume = "2", number = "3", year = "1995", pages = "20-40", url = "http://www.ingentaconnect.com/content/mcb/131/1995/00000002/00000003/art00002", doi = "doi:10.1108/14635779510099220" } @article {Adanur:1995:1463-5771:41, author = "Adanur, Sabit and Allen, Brian", title = "First results on the effects of ISO 9000 in the US textile industry", journal = "Benchmarking: An International Journal", volume = "2", number = "3", year = "1995", pages = "41-52", url = "http://www.ingentaconnect.com/content/mcb/131/1995/00000002/00000003/art00003", doi = "doi:10.1108/14635779510099239" } @article {Sinclair:1995:1463-5771:53, author = "Sinclair, David and Zairi, Mohamed", title = "Benchmarking best-practice performance measurement within companies", journal = "Benchmarking: An International Journal", volume = "2", number = "3", year = "1995", pages = "53-71", url = "http://www.ingentaconnect.com/content/mcb/131/1995/00000002/00000003/art00004", doi = "doi:10.1108/14635779510099248" }