First results on the effects of ISO 9000 in the US textile industry
Investigated the effects of ISO 9000 standards on the US textile industry through an industry survey. Examined the relationship between product quality and ISO standards. Provides results on the effects of ISO 9000 on the textile industry, especially on product quality. Implementation of ISO helps to improve product and process quality, reduces rework and defective supplies, and can be used as a marketing tool. The cost of ISO 9000 certification was negligible compared to the benefits it provides. ISO certified companies reported that their total costs went down with regard to maintaining quality. With the implementation of ISO, management becomes committed to quality. ISO certified companies seem to have focused more clearly on quality of products and operations. ISO certification motivates employees to improve quality.