Benchmarking quality practices in India, China and Mexico
Presents results of a quality-management survey conducted among manufacturing companies in India, China, and Mexico. The results show that the majority of the manufacturers in the three countries are well aware of modern quality-management concepts and philosophies. The comparisons of the survey results among the three countries show that Mexican companies generally are doing better than Indian and Chinese companies in terms of quality performance, quality improvement efforts, application of the ISO 9000 certifications, and adoption of the "quality is free" philosophy. Chinese companies show the least understanding of quality-management principles among the three nations surveyed. In comparison to the survey results in developed countries such as Japan, the USA, Canada, and Germany, the responses from India and Mexico are comparable; the responses from China are somewhat inferior to those from the other countries.