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Publisher: Emerald Group Publishing Limited

Volume 2, Number 3, 1995

Assessing process re-engineering impacts through baselining
pp. 4-19(16)
Authors: Foster, S Thomas; Franz, Charles R

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Benchmarking quality practices in India, China and Mexico
pp. 20-40(21)
Authors: Zhao, Xiande; Maheshwari, Sharad K; Zhang, Jincheng

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First results on the effects of ISO 9000 in the US textile industry
pp. 41-52(12)
Authors: Adanur, Sabit; Allen, Brian

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Benchmarking best-practice performance measurement within companies
pp. 53-71(19)
Authors: Sinclair, David; Zairi, Mohamed

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