Benchmarking: An International Journal

Benchmarking critical factors for TQM: part II – empirical results from different regions in the world
pp. 3-19(17)
Authors: Youssef, Mohamed A; Zairi, Mohamed

Performance measurements in worldclass operations: A strategic model
pp. 20-36(17)
Authors: Kasul, Ruth A; Motwani, Jaideep G

The quest for quality at Safeway Australia
pp. 37-54(18)
Authors: Sohal, Amrik S; Lu, Edmund

Effective benchmarking: learning from the host's viewpoint
pp. 55-63(9)
Authors: Langowitz, Nan S; Rao, Ashok

Performance measurement in strategic change
pp. 64-83(20)
Authors: Feurer, Rainer; Chaharbaghi, Kazem