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Publisher: Emerald Group Publishing Limited

Volume 2, Number 2, 1995

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Performance measurements in worldclass operations: A strategic model
pp. 20-36(17)
Authors: Kasul, Ruth A; Motwani, Jaideep G

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The quest for quality at Safeway Australia
pp. 37-54(18)
Authors: Sohal, Amrik S; Lu, Edmund

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Effective benchmarking: learning from the host's viewpoint
pp. 55-63(9)
Authors: Langowitz, Nan S; Rao, Ashok

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Performance measurement in strategic change
pp. 64-83(20)
Authors: Feurer, Rainer; Chaharbaghi, Kazem

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