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Home / Benchmarking: An International Journal, Volume 1, Number 3

Publisher: Emerald Group Publishing Limited

Volume 1, Number 3, 1994

Developing Innovation Benchmarks: An Empirical Study
pp. 3-20(18)
Authors: Guimaraes, Tor; Langley, Kathryn

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D2D: A Quality Winner's Approach to Benchmarking
pp. 21-38(18)
Authors: Hutton, Rob; Zairi, Mohamed

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Measuring the Quality of Services: The Use of Internal Climate
pp. 39-51(13)
Authors: Lee, Huei; Howard, Jack L

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Integrating Total Quality Management in the Adoption of New Technologies
pp. 52-66(15)
Authors: Madu, Christian N; Kuei, Chu-Hua; Aheto, John; Winokur, Dena

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