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Publisher: Emerald Group Publishing Limited

Volume 1, Number 1, 1994

Benchmarking: The Best Tool for Measuring Competitiveness
pp. 11-24(14)
Author: Zairi, Mohamed

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Beyond the House of Quality: Dynamic QFD
pp. 25-37(13)
Authors: Adiano, Cindy; Roth, Aleda V

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Total Quality: Teamsmanship over Leadership
pp. 38-47(10)
Author: Schonberger, Richard J

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Total Quality Design: An Approach for Customer Satisfaction in Critical Advanced Technologies
pp. 65-88(24)
Authors: Karbhari, Vistasp M; Burns, James S; Wilkins, Dick J

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