Emotion, learning and organizing

Authors: Gabriel Y.; Griffiths D.S.

Source: The Learning Organization: An International Journal, Volume 9, Number 5, 2002 , pp. 214-221(8)

Publisher: Emerald Group Publishing Limited

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Abstract:

Far from being emotional deserts, organizations are full of emotion and passion. Increasingly, management has sought to harness emotion to increase work motivation, enhance customer service and work performance and the "emotional intelligence" advocates have sought to develop a toolkit for the smarter deployment of emotions in organizations. Using social constructionist and psychoanalytic ideas, the author argues that the management of emotions is problematic and precarious. Some emotions may be contained or re-directed, but many arise from deeper unconscious sources and are impervious to learning. Two specific emotions, anxiety and love, are discussed.

Keywords: Personnel Psychology; Organizational Behaviour; Anxiety; Motivation

Document Type: Research article

DOI: http://dx.doi.org/10.1108/09696470210442169

Publication date: 2002-10-02