ISSN 0960-4529 (Print)
Publisher: Emerald Group Publishing Limited
Consumer trust in service companies: a multiple mediating analysis pp. 4-25(22) Authors: Kantsperger, Roland; Kunz, Werner H.
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry pp. 26-45(20) Authors: Svari, Sander; Svensson, Göran; Slåtten, Terje; Edvardsson, Bo
Service failures in online double deviation scenarios: justice theory approach pp. 46-69(24) Authors: Lee, Eun-Jung; Park, JungKun
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale pp. 70-88(19) Authors: Barber, Nelson; Scarcelli, Joseph M.
A bibliometric analysis of service research from Asia pp. 89-101(13) Authors: Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon
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