ISSN 0960-4529 (Print)
Publisher: Emerald Group Publishing Limited
Service innovation and electronic word-of-mouth: is it worth listening to? pp. 249-265(17) Authors: Andreassen, Tor W.; Streukens, Sandra
Seller-initiated relationship ending: An empirical study of professional business-to-business services pp. 266-285(20) Authors: Holmlund, Maria; Hobbs, Päivi
A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model pp. 286-307(22) Authors: Zhao, Miao; Dholakia, Ruby Roy
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry pp. 308-331(24) Author: Ladhari, Riadh
Service experience and service design: concepts and application in tourism SMEs pp. 332-349(18) Author: Zehrer, Anita
Service quality, satisfaction, and behavioural intentions: A study of low-cost airline carriers in Thailand pp. 350-372(23) Authors: Saha, Gour C.; Theingi
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