The dot-com meltdown: what does it mean for teaching and research in services?

Author: Lovelock C.

Source: Managing Service Quality, Volume 11, Number 5, 2001 , pp. 302-306(5)

Publisher: Emerald Group Publishing Limited

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Abstract:

Gives a brief review of factors underlying dot-com failures. Suggests implications for future research and teaching in different aspects of service management, concluding that case histories of dot-com failures are a rich source for discussion and analysis.

Keywords: Internet; Organizational Development; Business Failure

Document Type: Research article

DOI: http://dx.doi.org/10.1108/09604520110405247

Publication date: 2001-09-26