ISSN 0960-4529 (Print)
Publisher: Emerald Group Publishing Limited
Are you looking forward to your surgery? pp. 7-9(3) Author: Gummesson, Evert
Creating and sustaining the high performance organization pp. 10-21(12) Authors: Owen, Keith; Mundy, Ron; Guild, Will; Guild, Robert
Measuring and managing service quality: integrating customer expectations pp. 22-31(10) Author: Robledo, Marco Antonio
The role of quality in pharmaceutical care management pp. 32-39(8) Authors: Al-Shaqha, Waleed M.S.; Zairi, Mohamed
Quality in the consulting service - evaluation and impact: a survey in Spanish firms pp. 40-48(9) Author: Soriano, Domingo Ribeiro
An evaluation of factors influencing teamwork and customer focus pp. 49-56(8) Authors: Adebanjo, Dotun; Kehoe, Dennis
A customer-supplier interaction model to improve customer focus in turbulent markets pp. 57-67(11) Authors: Griffiths, John; Elson, Bruce; Amos, David
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