Managing Service Quality logo Emerald Group Publishing Limited logo

Publisher: Emerald Group Publishing Limited

Volume 9, Number 5, 1999
Key:
Free Content - Free Content
New Content - New Content
Subscribed Content - Subscribed Content
Free Trial Content - Free Trial Content

< previous issue | next issue > | all issues

Experimental design and computer-based simulation: a case study with the Royal Navy
pp. 311-320(10)
Authors: Blosch, Marcus; Antony, Jiju

Factors to consider in the implementation of quality within Irish healthcare
pp. 320-326(7)
Authors: Ennis, Kay; Harrington, Denis

Patient and stakeholder consultation in healthcare
pp. 327-336(10)
Authors: Curry, Adrienne; Stark, Sandra; Summerhill, Lesley

Service quality: guidelines for marketers
pp. 337-351(15)
Authors: Groth, John C.; Dye, Richard T.

Cost containment and customer retention practices at the top 100 commercial banks, savings institutions and credit unions
pp. 352-359(8)
Authors: Allred, Anthony T.; Addams, H. Lon

Hysteresis: a model of consumer behaviour?
pp. 360-370(11)
Author: Galloway, Les

< previous issue | next issue > | all issues

Key:
Free Content - Free Content
New Content - New Content
Subscribed Content - Subscribed Content
Free Trial Content - Free Trial Content
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages.
Page Help Click here for Page Help
Shopping cart
Tools
Sign in






Need to register?
Sign up here
Text size: A | A | A | A