The TQM Magazine

E-quality in an integrated enterprise
pp. 127-136(10)
Authors: Madu C.N.; Madu A.A.

Quality and electronic commerce: a partnership for growth
pp. 137-151(15)
Authors: Poulymenakou A.; Tsironis L.

The building blocks of an operations strategy for e-business
pp. 152-163(12)
Authors: Lowson R.H.; Burgess N.J.

A service quality framework for Web-based information systems
pp. 164-172(9)
Authors: Tan K.C.; Xie M.; Li Y.N.

Implications of B2B marketplace to supply chain development
pp. 173-179(7)
Authors: Lu D.; Antony J.

E-business: the illusion of automated success
pp. 180-186(7)
Author: Janenko P.M.

The return of online grocery shopping: a comparative analysis of Webvan and Tesco's operational methods
pp. 187-196(10)
Authors: Delaney-Klinger K.; Boyer K.K.; Frohlich M.

Reengineering construction business processes through electronic commerce
pp. 197-212(16)
Authors: Ruikar K.; Anumba C.J.; Carrillo P.M.