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A conceptual framework for TQM implementation for SMEs

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Abstract:

The proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the "quality toolbox", "general methodology" and the "central co-ordinating body". It is believed that the adoption of TQM in SMEs must not be a fully blown approach but a gradual progression and selection of appropriate "quality tools and initiatives" as and when necessary, with the ultimate aim of continuous improvement in the organisation. The suggested methodology consists of a series of activities which can help towards making a selected quality initiative become a permanent feature of the organisation. The proposed framework is intended to be non-prescriptive and the adoption of a quality initiative to be dependent upon the needs and priorities established by the company. Concludes with a discussion of, and the proposed future direction for, this research.

Keywords: Implementation; Small to medium-sized enterprises; TQM

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/09544780010287131

Publication date: February 1, 2000

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