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Publisher: Emerald Group Publishing Limited

Volume 36, Number 11, 2008
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An assessment of operational efficiencies in the UK retail sector
pp. 861-882(22)
Authors: Yu, Wantao; Ramanathan, Ramakrishnan

Analysing cost efficiency in Spanish retailers with a random frontier model
pp. 883-900(18)
Authors: Barros, Carlos Pestana; Sellers-Rubio, Ricardo

The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
pp. 901-918(18)
Authors: Lu, Yan; Seock, Yoo-Kyoung

An empirical study of online shopping customer satisfaction in China: a holistic perspective
pp. 919-940(22)
Authors: Liu, Xia; He, Mengqiao; Gao, Fang; Xie, Peihong

The role of corporate branding in a market driving strategy
pp. 941-965(25)
Authors: Tarnovskaya, Veronika; Elg, Ulf; Burt, Steve

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