International Journal of Retail & Distribution Management

Retail bank customer preferences: personal and remote interactions
pp. 177-189(13)
Authors: Durkin, Mark; McCartan-Quinn, Danielle; O'Donnell, Aodheen; Howcroft, Barry

An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector
pp. 190-202(13)
Authors: Joseph, Mathew; Stone, George

Client commitment relations towards financial entities
pp. 203-213(11)
Authors: Iniesta, M Angeles; Sanchez, Manuel

Retailing and the regulatory state: a case study of lap dancing clubs in the UK
pp. 214-219(6)
Authors: Jones, Peter; Shears, Peter; Hillier, David

Multi-channel mistake: the demise of a successful retailer
pp. 220-229(10)
Author: Lightfoot, William