International Journal of Service Industry Management

Problem solving within professional services: evidence from the medical field
pp. 409-429(21)
Authors: Jaakkola, Elina; Halinen, Aino

The role of prior knowledge in international franchise partner recruitment
pp. 430-443(14)
Authors: Altinay, Levent; Wang, Catherine L.

Does role clarity explain employee-perceived service quality?: A study of antecedents and consequences in call centres
pp. 444-473(30)
Authors: Mukherjee, Avinandan; Malhotra, Neeru

An application-based classification to understand buyer-supplier interaction in business services
pp. 474-496(23)
Authors: Wynstra, Finn; Axelsson, Bj÷rn; Valk, Wendy van der

The role of technology readiness in customers' perception and adoption of self-service technologies
pp. 497-517(21)
Authors: Lin, Jiun-Sheng Chris; Hsieh, Pei-ling