@article {Paul:16 May 2001:0956-4233:90,
	author = "Paul G Patterson",
	author = "Tasman Smith",
	title = "Modeling relationship strength across service types in an Eastern culture",
	journal = "International Journal of Service Industry Management",
	volume = "12",
	year = "16 May 2001",
	pages = "90-113(24)",
	url = {http://www.ingentaconnect.com/content/mcb/085/2001/00000012/00000002/art00001"
}

@article {Gavin:16 May 2001:0956-4233:114,
	author = "Gavin Dick",
	author = "Kevin Gallimore",
	author = "Jane C Brown",
	title = "ISO 9000 and quality emphasis - An empirical study of front-room versus back-room dominant service industries",
	journal = "International Journal of Service Industry Management",
	volume = "12",
	year = "16 May 2001",
	pages = "114-136(23)",
	url = {http://www.ingentaconnect.com/content/mcb/085/2001/00000012/00000002/art00002"
}

@article {Claude R Martin:16 May 2001:0956-4233:137,
	author = "Claude R Martin, Jr",
	author = "David A Horne",
	author = "Winnie S Chan",
	title = "A perspective on client productivity in business-to-business consulting services",
	journal = "International Journal of Service Industry Management",
	volume = "12",
	year = "16 May 2001",
	pages = "137-158(22)",
	url = {http://www.ingentaconnect.com/content/mcb/085/2001/00000012/00000002/art00003"
}

@article {Ad:16 May 2001:0956-4233:158,
	author = "Ad de Jong",
	author = "Ko de Ruyter",
	author = "Sandra Streukens",
	author = "Hans Ouwersloot",
	title = "Perceived uncertainty in self-managed service teams: an empirical assessment",
	journal = "International Journal of Service Industry Management",
	volume = "12",
	year = "16 May 2001",
	pages = "158-183(26)",
	url = {http://www.ingentaconnect.com/content/mcb/085/2001/00000012/00000002/art00004"
	doi = "doi:10.1108/09564230110387533"
}

@article {Ko:16 May 2001:0956-4233:184,
	author = "Ko de Ruyter",
	author = "Martin Wetzels",
	author = "Mirella Kleijnen",
	title = "Customer adoption of e-service: an experimental study",
	journal = "International Journal of Service Industry Management",
	volume = "12",
	year = "16 May 2001",
	pages = "184-207(24)",
	url = {http://www.ingentaconnect.com/content/mcb/085/2001/00000012/00000002/art00005"
}