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Home / International Journal of Service Industry Management, Volume 9, Number 4

Publisher: Emerald Group Publishing Limited

Volume 9, Number 4, 1998
Special issue: Service Productivity

Business process management: implications for productivity in multi-stage service networks
pp. 323-336(14)
Authors: Armistead, Colin; Machin, Simon

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Phenomenology of embodied productivity in services
pp. 337-358(22)
Author: Küpers, Wendelin

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Dealing with productivity and quality indicators in a service environment: some field experiences
pp. 359-376(18)
Authors: Van Looy, Bart; Gemmel, Paul; Desmet, Steven; Van Dierdonck, Roland; Serneels, Steven

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Content and measurement of productivity in the service sector: A conceptual analysis with an illustrative case from the insurance business
pp. 377-396(20)
Authors: Vuorinen, Ismo; Järvinen, Raija; Lehtinen, Uolevi

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