International Journal of Service Industry Management

Management Consulting: Towards a Successful Relationship
Author: Edvardsson, Bo

A Taxonomy for Service Processes and its Implications forSystem Design
Authors: Wemmerlöv, Urban

Managing the Service Encounter: A Focus on the Employee
Authors: Lewis, Barbara R; Entwistle, Thomas W

JIT Implementation within a Service Industry: A Case Study
Authors: Mehra, Satish; Inman, R Anthony

Promotion Strategies for Hierarchically OrganisedProfessional Service Firms: Is ''Up or Out'' Always the Best?
Authors: Baden-Fuller, Charles; Bateson, John