@article {Ferreira:2012:1741-0401:710,
title = "Developing a methodology for assessing virtual teams' performance perception",
journal = "International Journal of Productivity and Performance Management",
parent_itemid = "infobike://mcb/079",
publishercode ="mcb",
year = "2012",
volume = "61",
number = "7",
publication date ="2012-09-14T00:00:00",
pages = "710-729",
itemtype = "ARTICLE",
issn = "1741-0401",
url = "https://www.ingentaconnect.com/content/mcb/079/2012/00000061/00000007/art00001",
doi = "doi:10.1108/17410401211263827",
keyword = "Operation strategy, Virtual teams, Performance measures, Comprehension, Perception, Operations management",
author = "Ferreira, Pedro Gustavo Siqueira and Lima, Edson Pinheiro de and Costa, Sergio E. Gouvea da",
abstract = "
Purpose The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams. Design/methodology/approach Through the combination of existing models
for performance measurement, a methodology of using focus groups for identifying virtual team's performance perceptions and comprehension is proposed and tested. Findings Preliminary findings show that virtual teams could express their perception about companies' goals and
performance requirements, and could also improve their commitment to companies' operations strategy by performance gaps assessment. Research limitations/implications The proposed methodology was tested in a portion of a team just to validate the applicability of such methodology.
Practical implications Preliminary findings show that virtual teams could express their perception about companies' goals and performance requirements, and could also improve their commitment to companies' operations strategy by performance gaps assessment. Originality/value
Literature is scant both on gender issues in performance measurement, as well as on virtual teams. This paper contributes to both areas, while evaluating the impact of such methodology in virtual teams.",
}