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Developing a methodology for assessing virtual teams' performance perception

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Abstract:

Purpose ‐ The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams. Design/methodology/approach ‐ Through the combination of existing models for performance measurement, a methodology of using focus groups for identifying virtual team's performance perceptions and comprehension is proposed and tested. Findings ‐ Preliminary findings show that virtual teams could express their perception about companies' goals and performance requirements, and could also improve their commitment to companies' operations strategy by performance gaps assessment. Research limitations/implications ‐ The proposed methodology was tested in a portion of a team just to validate the applicability of such methodology. Practical implications ‐ Preliminary findings show that virtual teams could express their perception about companies' goals and performance requirements, and could also improve their commitment to companies' operations strategy by performance gaps assessment. Originality/value ‐ Literature is scant both on gender issues in performance measurement, as well as on virtual teams. This paper contributes to both areas, while evaluating the impact of such methodology in virtual teams.

Keywords: Comprehension; Operation strategy; Operations management; Perception; Performance measures; Virtual teams

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/17410401211263827

Publication date: September 14, 2012

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