Authors: Yin, Yuanyuan; Qin, Shengfeng; Holland, Ray

Source: International Journal of Productivity and Performance Management, Volume 60, Number 2, 2011 , pp. 152-184(33)

Publisher: Emerald Group Publishing Limited

Abstract:

<B>Purpose</B> - The purpose of this paper is to investigate how to measure collaborative design performance and, in turn, improve the final design output during a design process, with a clear objective to develop a design performance measurement (DPM) matrix to measure design project team members' design collaboration performances. <B>Design/methodology/approach</B> - The methodology adopted in this research uses critical literature reviews, in-depth focus group interviews and a questionnaire survey. <B>Findings</B> - The main finding of this study is a DPM matrix that addresses five DPM indicators: efficiency, effectiveness, collaboration, management skill, and innovation, and 25 detailed DPM criteria. It was found that decision-making efficiency is the most important DPM criterion for collaborative design efficiency; plus delivering to the brief for effectiveness; clear team goal/objectives for collaboration; decision-making ability for management skill; and competitive advantage for innovation. <B>Research limitations/implications</B> - As the present study was focused on exploring DPM during a design process, some key DPM criteria which are not measurable during a design development process were not included in this study. The proposed multi-feedback approach for DPM matrix implementation needs to be validated in future research. <B>Practical implications</B> - The DPM matrix can be applied to support a design manager in measuring and improving collaborative design performance during a design process, by reviewing and modifying collaborative design development, identifying the design team strengths and weaknesses, improving team communication, and suggesting suitable responsive actions. <B>Originality/value</B> - The major contribution of this study is the investigation and development of a DPM matrix to measure collaborative design performance during a design process.

Keywords: Design; Design management; Performance measures

Document Type: Research article

DOI: http://dx.doi.org/10.1108/17410401111101485

Publication date: 2011-01-18

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• Previously published as Work Study

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