International Journal of Productivity and Performance Management

Prototype KPIs for rural infrastructure development: The practice of sub-district local governments
pp. 717-733(17)
Authors: Posayanant, Suchanya; Chareonngam, Chotchai

An investigation on PMS attributes in service organisations in Malaysia
pp. 734-756(23)
Authors: Amir, Amizawati Mohd; Ahmad, Nik Nazli Nik; Mohamad, Muslim Har Sani

Lean six sigma in a call centre: a case study
pp. 757-768(12)
Authors: Laureani, Alessandro; Antony, Jiju; Douglas, Alex

A new standardization model for physician staffing at hospitals
pp. 769-791(23)
Authors: Ben-Gal, Irad; Wangenheim, Michael; Shtub, Avraham

Understanding management control systems in call centers
pp. 792-810(19)
Author: Desai, Renu

International differences in job satisfaction: The effects of public service motivation, rewards and work relations
pp. 811-828(18)
Authors: Westover, Jonathan H.; Taylor, Jeannette