Previously published as Work Study

International Journal of Productivity and Performance Management was previously published as Work Study.

Publisher: Emerald Group Publishing Limited

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Volume 56, Numbers 5-6, 2007

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The effect of performance management on the organizational results of a bank
pp. 397-416(20)
Authors: Waal, André A. de; Coevert, Vincent

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A performance measurement system for facility management: The case study of a medical service authority
pp. 417-435(19)
Authors: Toni, Alberto Felice De; Fornasier, Andrea; Montagner, Mattia; Nonino, Fabio

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Aligning strategic profiles with operational metrics in after-sales service
pp. 436-455(20)
Authors: Cavalieri, Sergio; Gaiardelli, Paolo; Ierace, Stefano

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A triple analysis of ISO 9000 effects on company performance
pp. 484-499(16)
Authors: Martínez-Costa, Micaela; Martínez-Lorente, Ángel R.

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Measurement and analysis of customer satisfaction: company practices in Spain and Portugal
pp. 500-517(18)
Authors: Fernández-González, Arturo J.; Prado, J. Carlos Prado

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