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ISO 9001: 2000 implementation ? the North American experience

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Presents the findings of an empirical study conducted on Canadian firms on the latest version of the ISO9000 standard, ISO9001:2000, which takes a process-based approach to quality management systems. The study focuses on the difficulties faced by firms and attempts to determine the characteristics of firms that face difficulties. Results show that: large companies faced fewer difficulties; the number of years that companies were in operation had no effect on the difficulties they faced; companies serving markets outside of North America, mainly in Europe, faced fewer difficulties than those that serve North American markets only.

Keywords: ISO 9000 series; North America; Process management; Quality management techniques; Standards

Document Type: Research Article


Publication date: January 1, 2004

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