Journal of Services Marketing

Service quality, trust, commitment and service differentiation in business relationships
pp. 336-346(11)
Authors: Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don

The role of intimacy in service relationships: an exploration
pp. 347-358(12)
Authors: Beetles, Andrea C.; Harris, Lloyd C.

Characteristics of services ‐ a new approach uncovers their value
pp. 359-368(10)
Author: Moeller, Sabine

Testing a branch performance model in a New Zealand bank
pp. 369-377(9)
Authors: Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J.

Service brand equity and employee brand commitment
pp. 378-388(11)
Authors: Kimpakorn, Narumon; Tocquer, Gerard

A CIT investigation of other customers' influence in services
pp. 389-399(11)
Authors: Zhang, Jingyun; Beatty, Sharon E.; Mothersbaugh, David

Synergistic effects of operant knowledge resources
pp. 400-411(12)
Authors: Melancon, Joanna Phillips; Griffith, David A.; Noble, Stephanie M.; Chen, Qimei