Journal of Services Marketing

International service variants: airline passenger expectations and perceptions of service quality
pp. 188-216(29)
Authors: Sultan, Fareena; Jr, Merlin C Simpson,

The determinants of perceived service quality and its relationship with satisfaction
pp. 217-231(15)
Authors: Lee, Haksik; Lee, Yongki; Yoo, Dongkeun

Consumer education programs for mature consumers
pp. 232-243(12)
Authors: Oumlil, A Ben; Williams, Alvin J

Service quality perspectives and satisfaction in private banking
pp. 244-271(28)
Authors: Lassar, Walfried M; Manolis, Chris; Winsor, Robert D

Barriers to relationship marketing in consumer retailing
pp. 272-285(14)
Authors: Pressey, Andrew D; Mathews, Brian P