Author: Tarí, Juan José

Source: Journal of Educational Administration, Volume 44, Number 2, 2006 , pp. 170-188(19)

Publisher: Emerald Group Publishing Limited

Abstract:

<B>Purpose</B> - The purpose of this paper is to study the EFQM model self-assessment in a Spanish university. <B>Design/methodology/approach</B> - A case study methodology is used based on five services provided by a public university in Spain. <B>Findings</B> - The findings show the steps that one university can follow in order to apply this exercise in a successful manner, its benefits, its obstacles and its key factors such as management and employee commitment, and the support to self-assessment teams (e.g. training, review). <B>Originality/value</B> - The paper provides lessons for managers from other universities who wish to develop a self-assessment exercise.

Keywords: European Foundation for Quality Management; Quality improvement; Self assessment; Spain; Total quality management; Universities

Document Type: Research article

DOI: http://dx.doi.org/10.1108/09578230610652051

Publication date: 2006-03-01

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