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Publisher: Emerald Group Publishing Limited

Volume 99, Number 5, 1997

Complaints handling and staff training by UK food retailers
pp. 159-167(9)
Authors: Leighton, Caroline; Bent, Richard

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Customer service: the distribution of seasonal food products under risk
pp. 168-176(9)
Authors: Boronico, Jess S; Bland, Dennis J

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Category management in the food industry: a research agenda
pp. 177-180(4)
Author: Hutchins, Richard

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