A method for strategic client briefing

Authors: Smith, Jim; Wyatt, Ray; Jackson, Norm

Source: Facilities, Volume 21, Number 10, 2003 , pp. 203-211(9)

Publisher: Emerald Group Publishing Limited

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Abstract:

Strategic client briefing is now recognised as an essential component of best practice in facilities management. A number of different briefing approaches have evolved, or are being developed, and this paper presents strategic needs analysis (SNA). It has been applied within six project-inception studies with real clients, for developing and choosing a strategic direction for the project being considered by all the stakeholders. Moreover, a survey of stakeholders was carried out after each study, in order to find out how well participants thought the workshop performed in terms of six key process characteristics. Such key characteristics were further divided into a total of 41 additionally assessed attributes considered as important within the client-briefing process. Analysis of such assessments revealed some interesting positive and negative features. Consequently, the SNA approach was refined. Presents the major findings of the work carried out along with some observations about overall processes, and suggestions for further improving strategic client briefing using SNA or similar approaches.

Keywords: Clients; Stakeholders; Strategic management

Document Type: Research article

DOI: http://dx.doi.org/10.1108/02632770310493571

Publication date: 2003-10-01