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FM application in the hospitality sector

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Abstract:

When applied to hotels, the terms ?facilities management? and ?hotel management? are in many ways synonymous. Certainly effective management of the physical aspects in the hotel business is essential for maximum efficiency. This paper presents a research into facilities management operations in medium sized hotels (11-50 rooms) in the UK. Medium sized hotels were selected for this research, since 90 per cent of UK hotels have fewer than 50 bedrooms. The key objective is to establish any trends that suggest a relationship between the application of facilities management techniques and the success of hotel businesses. Financial measures were not identified as being of critical importance and there seemed to be more of an interest in cost reduction than in income growth.

Keywords: Facilities management; Hospitality industry

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/02632770210435152

Publication date: July 1, 2002

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