International Journal of Health Care Quality Assurance

Assessing operational effectiveness in healthcare organizations: a systematic approach
pp. 127-140(14)
Authors: Gomes, Carlos F.; Yasin, Mahmoud M.; Yasin, Yousef

Benefits of participating in accreditation surveying
pp. 141-152(12)
Authors: Lancaster, Judith; Braithwaite, Jeffrey; Greenfield, David

A hands-on experience of the voice of customer analysis in maternity care from Iran
pp. 153-170(18)
Authors: Aghlmand, Siamak; Lameei, Aboulfath; Small, Rhonda

Measuring perceived quality of health care services in India
pp. 171-186(16)
Author: Narang, Ritu

Softer perspectives on enhancing the patient experience using IS/IT
pp. 187-208(22)
Authors: Ojiako, Udechukwu; Maguire, Stuart; Koh, Lenny; Grainger, Tracey; Wainwright, Dave

Emotional predictors of consumer's satisfaction with healthcare public services
pp. 209-227(19)
Authors: Vinagre, Helena; Neves, José

Quality of care and patient satisfaction: a new theoretical and methodological approach
pp. 228-247(20)
Authors: Larsson, Gerry; Wilde-Larsson, Bodil

Referral pathways of patients with gallstones: A potential source of financial waste in the UK National Health Service?
pp. 248-257(10)
Authors: Borowski, David; Knox, Margaret; Kanakala, Venkat; Richardson, Stuart; Seymour, Keith; Attwood, Stephen; Slater, Bary