International Journal of Health Care Quality Assurance

Stakeholder approach for evaluating organizational change projects
pp. 418-434(17)
Authors: Peltokorpi, Antti; Alho, Antti; Kujala, Jaakko; Aitamurto, Johanna; Parvinen, Petri

Health care accreditation surveyor styles typology
pp. 435-443(9)
Authors: Greenfield, David; Braithwaite, Jeffrey; Pawsey, Marjorie

Eliminating US hospital medical errors
pp. 444-471(28)
Authors: Kumar, Sameer; Steinebach, Marc

Care programmes and integrated care pathways
pp. 472-486(15)
Authors: Joosten, Tom C.M.; Bongers, Inge M.B.; Meijboom, Ir Bert R.

Dismissing the disgruntled: Swedish patient complaints management
pp. 487-494(8)
Author: Kent, Alexandra

LQAS usefulness in an emergency department
pp. 495-502(8)
Authors: Orden, Susana Granado de la; Rodríguez-Rieiro, Cristina; Sánchez-Gómez, Amaya; García, Ana Chacón; Hernández-Fernández, Tomás; Revilla, Ángel Abad; Escribano, Dolores Vigil; Pérez, Paz Rodríguez

The role of expectations in patients' hospital assessments: A Turkish university hospital example
pp. 503-516(14)
Authors: Bakar, Coskun; Akgün, H. Seval; Assaf, A.F. Al

Developing a Japanese hospital physician satisfaction scale
pp. 517-528(12)
Authors: Ozaki, Makiko; Bito, Seiji; Matsumura, Shinji