Skip to main content

An empirical study of ERP success evaluations by business and IT managers

Buy Article:

$54.08 plus tax (Refund Policy)

Abstract:

Purpose ‐ The purpose of this study is to examine how two organizational members, i.e. business and information technology (IT) managers evaluate the success measures of acquired enterprise resource planning (ERP) systems. Design/methodology/approach ‐ Surveys were conducted in two Northern European countries ‐ Finland and Estonia. Findings ‐ Prior studies suggest that business and IT managers evaluate organizational-IT issues, including ERP success evaluations differently. However, this study's data analysis showed that no significant statistical differences exist between the two groups on the six dimensions of ERP success operationalized with the exception of one, i.e. vendor/consultant quality. In brief, both groups seem to have a similar view of ERP success in their respective organizations. Originality/value ‐ Discusses the implications for practitioners and researchers.

Keywords: Estonia; Finland; Managers; Manufacturing resource planning; Stakeholder analysis

Document Type: Research Article

DOI: https://doi.org/10.1108/09685220710817798

Publication date: 2007-08-21

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more