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The impact of IT on SMEs in the United States

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Abstract:

Recent spectacular technological advances and breakthroughs have generated dramatic increases in information availability and have made the effective use of modern information technology a critical, competitive business tool. For this study a survey instrument was developed to evaluate the impact of information technology on small and medium enterprises in the USA. The results provide useful insight into the use of information technology by both manufacturing and service SMEs.

Keywords: Communication technologies; Competitive strategy; Management strategy; Performance management; Process efficiency; Small to medium-sized enterprises

Document Type: Research Article

DOI: https://doi.org/10.1108/09685220410553532

Publication date: 2004-09-01

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