The golden rules for implementing the balanced business scorecard
The balanced business scorecard is a widely-used management framework for optimal measurement of organizational performance. Explains that the scorecard originated in an attempt to address the problem of systems apparently not working. However, the problem proved to be less the information systems than the broader organizational systems, specifically business performance measurement. Discusses the fundamental points to cover in implementation of the scorecard. Presents ten "golden rules" developed as a means of bringing the framework closer to practical application.