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Managing the desktop: research findings

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Draws on research carried out by the Nolan Norton Institute in Australia. Presents findings of applied research into PC and desktop management issues. Presents data on costs and other management metrics associated with distributed and PC systems management. Argues for a change in emphasis on the part of IT and business management from a cost to a benefit focus. Presents frameworks for discussing and communicating the issues around the desktop.

Keywords: Client-Server Computing; Cost Drivers; Information Control; Information Technology Strategy; Personal Computing

Document Type: Research Article


Publication date: 1997-02-01

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