Human Resource Management International Digest

Why diversity is being forced into the boardroom
pp. 3-4(2)
Author: Tickner, Alison

Toshiba sparks a wave of innovation: New structures and incentives stimulate employee creativity
pp. 5-7(3)

Track-supervisor training transforms attitudes and culture at Tube Lines: Key employees become active members of the management team
pp. 8-10(3)

Red Carnation blooms through management training: Morale improves and employee turnover falls at boutique hotel group
pp. 11-14(4)

Friends Provident dials up success through training: Call-centre program brings big business benefits
pp. 15-17(3)

Diamond "ambassadors" add sparkle to sales at Ernest Jones: Workshop with international experts gives employees the "bug"
pp. 18-20(3)

"Home-grown" managers plug skill gap at Greenwich Leisure: … while academy gives the young a sporting chance of success
pp. 21-22(2)

Employees take to teleworking at Rotherham and Doncaster councils: … but organisations mustn't overlook the effect on staff left to "guard the fort"
pp. 23-26(4)

Bradford & Bingley audits age diversity in the workplace: Financial-services provider seeks fair play for all
pp. 27-28(2)

Zurich breaks the chains that prevent the rise of talent: "Strategic-hiring" budget makes everyone a winner
pp. 29-33(5)
Author: Baldwin-Evans, Kay

Strategy implementation: we got the people factor wrong!: How to lead your saboteurs, groupies, double agents and mavericks
pp. 34-37(4)
Author: Speculand, Robin

Headsets and mindsets: It's the employees who determine customer-service levels in call centers
pp. 38-40(3)